Festive Park & Ride offer Hull City Council and Stagecoach East Midlands have announced the return of the popular festive park and ride scheme to support Christmas shoppers and boost the local economy in Hull. Access the offer

Accessibility statement

This accessibility statement applies to the Travel Hull website. This website is run by Hull City Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to -

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible -

  • there’s a limit to how far you can magnify the map on our location pages
  • some headings do not contain text
  • an empty footer link exists that can't be used by a screen reader
  • a heading exists on our homepage that does not contain text

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille -

We’ll consider your request and get back to you within five working days dependent on the urgency of your request.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact –

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • WCAG 2.1 AA 1.4.10 - Ensure pages don't scroll in two dimensions on small screens. One of our pages may have two dimension scrolling due to a button not being responsive in size. This is being investigated and will be fixed at the earliest opportunity

When reviewing UX/UI changes, we look to the standards defined at https://design-system.service.gov.uk/  and https://designsystem.digital.gov/  for determining best practice in conjunction with the W3C WAI guidelines.

Content that’s not within the scope of the accessibility regulations

All our content is within the scope of the accessibility regulations.

What we’re doing to improve accessibility

  • all third-party suppliers will be contacted to ensure we have their latest information on their products and any issues they have corrected
  • the issues listed above will be rectified by end of December 2024

Timeline for fixing the issues

Between 19 October and 29 March 2025 the above issues will be rectified.

Preparation of this accessibility statement

This statement was prepared on 20 September 2023.

This website was last tested on 30 October 2024. The test was carried out by Hull City Council using the Silktide system and manual testing and checking, all the pages were tested.